This Refund and Returns Policy explains the general process for return requests, refunds, exchanges, and order issues. Customers should contact the website within a reasonable time after receiving an order if an item is damaged, defective, incorrect, missing, or otherwise requires review.
Return eligibility may depend on product condition, packaging, proof of purchase, delivery status, product category, hygiene or safety requirements, and applicable laws. Items that have been used, altered, damaged after delivery, or returned without authorization may not qualify for a refund or exchange.
Approved refunds are generally issued to the original payment method or another appropriate method determined by the website. Shipping fees, handling fees, payment processing costs, or other service charges may be non-refundable unless required by law or caused by an error attributable to the website.
The website may request photos, order details, tracking information, or other evidence before approving a return, replacement, or refund. Final resolution will be based on the submitted information, product condition, and applicable policy requirements.